LEGAL
Effective date: 1 August 2026
Sravana Hearing Aid Centre (“Sravana”, “we”, “our”, or “us”) values your privacy. This policy explains how we collect, use, disclose, and safeguard personal information when you visit sravanahearing.com or submit an enquiry. By using this website, you agree to the practices described here.
1. Information We Collect
When you contact us, request a callback, book an appointment, or submit an enquiry, we may collect your name, phone number, email address, city or location, preferred branch, and information you voluntarily share regarding hearing concerns. We may also collect technical information such as device details, browser type, pages visited, referral source, approximate location, and website interactions. Providing health-related information through our forms is voluntary.
2. How We Use Information
We use information to respond to enquiries, schedule appointments, contact you about requested services, improve customer experience and website performance, measure advertising effectiveness, prevent misuse, and meet legal obligations. We do not sell your personal information.
3. Cookies, Analytics & Advertising
We use cookies and similar technologies to remember preferences, improve functionality, understand visitor behaviour, and measure marketing performance. We use Google Analytics, Google Ads conversion tracking, Google Tag Manager, and may use remarketing based on cookies and anonymous identifiers. You can manage cookies through your browser settings and personalised advertising through your Google Ad Settings.
4. Sharing, Security & Retention
We may share information with trusted providers supporting hosting, analytics, advertising, appointment management, customer communication, and technical support. They may process information only to provide services to us and are expected to maintain confidentiality. We use reasonable safeguards and retain information only as long as needed for enquiries, requested services, legal obligations, dispute resolution, and business records.
5. Your Rights & Contact
Subject to applicable law, you may request access to, correction of, updating of, deletion of, or withdrawal of consent for your personal information. Our website is not intended for children under 18 without parental or guardian supervision. We process personal information in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, where applicable. For questions or requests, contact Sravana Hearing Aid Centre at info@sravanahearing.com or 9449 100 200. Address: Vyapara Bhavan Building, 1st Floor, Kappalam, Chiravakku, Taliparamba, Kerala 670141.